Important Coronavirus Update

Dear Valued Patients,

As the COVID-19 outbreak continues to evolve, we are proactively rescheduling elective dental procedures including, but not limited to, hygiene visits, periodontal maintenance, and restorations beginning March 16 continuing through April 2. This time frame may change as we monitor developments surrounding COVID-19 and we will keep you updated.

 With so much being unknown about the spread of the virus, a potentially long incubation period, our close contact with our patients’ mouths, and the use of a dental handpiece that can aerosolize germs/viruses, I feel that this is currently the safest course of action for our patients and our staff. My decision has been guided by the recommendations of the United States Surgeon General and extensive reading from trusted medical journals/sources.

This has been a very difficult decision for me to make, as I know that many of you have had long-wait times for these visits. Our staff will contact all impacted patients to reschedule your procedures and will be adding hours/days to accommodate our patients once the environment is safer. We will make every effort to make this rescheduling process as convenient for you as possible.   

 My hope is that by making this tough choice, we are limiting the spread of COVID-19 in our community and that we are protecting the health and safety of our patients, coworkers, and families.  

 Rest assured, if you or anyone else who is a patient of record has a dental emergency, I will be available to you.  I will be checking emails daily at: [email protected] and there is someone in the office today, 3/16/2020, to answer any questions that you may have. The office number is: 585-381-2600. Thank you again for being so understanding during this time.  We will keep you updated as we continue to read research from the medical and dental community.

 Sincerely,

 Dr. Caitlin Hoffman and your amazing team at Silver Maple Dental

  • As is the case with all infectious diseases (rhinovirus and H1N1 for example) we recommend delaying all dental procedures that are not true emergencies until all symptoms of the illness have passed.  In the case of this coronavirus, there is an incubation period of 14 days during which time those infected may not have any symptoms but can still spread the virus. If you are at risk or have been in contact with someone that is at risk or is ill please consider a self-imposed 14-day quarantine.  In the case of an at-risk patient with a true dental emergency or with any questions, please call ahead 585-381-2600.

CDC Guidelines regarding Coronavirus:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands frequently with soap and water for at least 20 seconds especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • Sanitize with at least 60% alcohol-based hand sanitizer if soap and water are not available.